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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
- Description
The City of Richmond is seeking a highly qualified professional is Financial Regulatory Technician. The Personal Property Tax Technician provides frontline support in the assessment and administration of vehicle personal property taxes for City residents and businesses. This role focuses on responding to customer tickets and inquiries, researching routine account issues, entering and updating assessment information, and processing standard documentation in accordance with established procedures. The Technician serves as an initial point of contact for taxpayers, helping ensure accurate records, timely updates, and consistent customer service.
- Duties include but are not limited to
Taxpayer Customer Service & Ticket Support
- Respond to taxpayer inquiries received in-person at the front counter or electronically via the online ticket system, and other communication channels.
- Provide courteous and accurate information regarding personal property tax processes, deadlines, penalties/interest, and required documentation.
- Research taxpayer accounts, verify basic information, and resolve routine issues following established guidelines.
- Document all customer interactions, actions taken, and follow-up needs in the ticketing system.
- Route or escalate complex inquiries, compliance concerns, or sensitive matters.
Program Administration Support
- Assist with routine valuation and assessment entry using approved pricing guides and system-generated values.
- Verify residency, ownership dates, and other key data using DMV records, taxpayer-provided documentation, and system reports.
- Process standard updates such as address changes, vehicle disposals, new registrations, and basic corrections.
- Prepare and issue routine notices, requests for information, and documentation follow-up.
- Support team by gathering information and documentation needed for abatement reviews, supplements, or complex assessments.
Data Management & Quality Control
- Enter, verify, and update personal property vehicle information in electronic systems with a high level of accuracy.
- Perform routine quality checks to identify discrepancies or missing documentation and refer issues as necessary.
- Maintain organized electronic and physical files: scan, upload, sort, and file documents according to departmental procedures.
- Support records maintenance activities, including retention reviews, file updates, and preparation for shredding of obsolete documents under Finance guidelines.
- Conduct routine compliance checks to confirm registration status, filing requirements, and tax liability.
- Protect confidential taxpayer information and follow all privacy and records-management laws and processes.
- Stay current on procedural updates, relevant ordinances, and regulatory changes affecting personal property tax administration.
- Suggest improvements to workflows that enhance accuracy, efficiency, or customer experience.
- Assist with staff training on system use, documentation requirements, and customer service practices when requested.
- Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):
- Accounting and finance
- Computer programs such as Microsoft Office Suite
- Electronic databases and related software applications such as DMV Mainframe, JD Powers Valuation
- Governmental tax policies and procedures
- Standard office technology and equipment
- State and City codes pertaining to the assessment and valuation of taxes
Skills (some combination of the following):
- Proficiency at Microsoft Office Suite
- Data entry
- Diplomacy
- Problem-solving
- Account management
- Oral and written communication
- Interpersonal communication
- Basic mathematics
- Customer service
- Researching
- Interacting with potentially irate or irrational customers
Abilities (some combination of the following):
- Follow standard procedures and established practices
- Exhibit integrity
- Maintain a professional demeanor
MINIMUM TRAINING AND EXPERIENCE:
- Associate's degree in business, accounting, or related field
- One year of experience in a related field
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
- Valid Virginia Driver's License
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
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